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The Expert Comedy Sketch 7:35min

An engineer in a meeting with sales / project managers and clients with high expectations.

Here is the transcript for The Expert Comedy Sketch

Zendesk: Sh-t Support Agents Actually Say

This is a series of typical one-liners that customer service agents say often. Zendesk.com is a major helpdesk solutions provider.

Here is the transcript for Zendesk — Sh-t Support Agents Say

TED Brene Brown: The Power of Vulnerability

Here is the transcript for TED Brené Brown Vulnerability.

Brene Brown is a researcher who talks about how being vulnerable and whole-hearted is essential to a happy life.

Watch the first part of the video, up until about [10:45]

Note: I do not own the rights to this video.

David Grady – The Conference Call 4:46min

Here is the transcript for David Grady – The Conference Call

Sorkinisms – A Supercut 7:21min

Here is the transcript.

This is a collection of random useful and funny conversational expressions from the TV Series “The West Wing”, written by Aaron Sorkin.

The UnAccountables 3:55min

Here is the transcript for The UnAccountables — Crucial Accountability

This is an entertaining video by Vital Smarts, promoting their training programs. There is a team manager and three staff members and a missed deadline. There are good phrases for handling people who aren’t being accountable.

NOTE: I don’t own the rights to this […]